UCO bank is an Indian based bank in giving commercial banking services to individuals and corporate. The company gives various deposit products such as deposit schemes and loan product such as housing loan, education loan, personal loan, car loan, trade loan, cash rental loan and other loan schemes. It also gives international banking services adding foreign currency loans, finance/services to exporters, finance/services to importers, remittances, forex and treasury services, resident foreign currency (domestic) accounts, correspondent banking services and other general banking services. Bank home loan interest is very low as compare to other banks but documents needed are too much and very lengthy process. You can say that bank staff is good.
There are no processing fees on loan transfer but for valuation report they charge very high for title clearance. It seems to me staff of this bank takes commission in this process. Therefore it is high. Suppose the process of this bank becomes faster then it will be the best bank but fact is procedure is very slow. Interest rate of this bank is low rather than other, it is taking 8% but if compare this banks rate than Citibank then it is taking @12.5 percent.
At present scenario of competitive banking, excellence in customer service is the most important tool for sustained business growth. Customer complaints are part of the business life of any corporate entity. This is more so for banks are services organizations. As a service organization, customer service and customer satisfaction should be the prime concern of any bank. The bank believes that providing prompt and efficient services is essential not only to attract new customers, but also to retain existing ones & customer dissatisfaction would spoil banks name and image. This bank is serving to their customers since 1943, it has near about 2000 service units spread all over India. It handles in two major International Financial Centres named Hongkong and Singapore. More than fifty Centres in India undertake foreign exchange. It has four centres for foreign exchange dealing operations.