At present time of competitive banking, excellence in customer service is the most important tool for sustained business growth. Customer complaint are the part of the business life of any corporate entity. This is more so for banks because banks are service organizations. As a service organization, customer service and customer satisfaction should be the prime concern of any bank. Being fully aware that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones, this policy document aims at minimizing instance of customer complains and grievances through proper service delivery and review mechanism and ensure prompt redresses of customer complain and grievances.
The review mechanism evolved by this policy shall help in identifying shortcomings in product features and services delivery as customer dissatisfaction would spoil banks name and image. City Union Bank provides several loans such as personal loan, home loan, car loan, education loan etc. This bank has given easy process to withdraw your money and take loan. Procedure is very fast and this bank has motto of customer satisfaction.
Now let us talk about Education loans To take education loan from this bank person should be Indian resident, proof certificate for admission to professional/technical courses by entrance test/selection process and should produce. Age should be min 18 years and max 30 year. Need based finance subject to the repayment capacity of parents/student subject to max of. Student will get Rs. 5 lac for studies in India and 10 lakh for studies in abroad. As a proof or security what you will have to give? If you are taking up to 400000 then no need for security and above 400000 and up to 1.5lac if you are taking then Satisfactory third party Guarantee instead of the student.
And if you are taking above 7 lakh then third pary guarantee and immovable security equal to 100% of the loan amount. Other Conditions life of student should be insured, life insurance policy should be assigned in favour of the bank. Rate of Interest up to 400000 11% p.a, above 400000 11.5% p.a The repayment should commence from the seventh month after the completion of the course or after getting the job whichever is earlier.